Legal
Effective 24 July 2026
This policy explains what personal data Elyneva processes, why, who we share it with, and your rights. Elyneva is an AI life coach: it analyses your answers and builds a personal potential map. We aim to collect the minimum and we do not sell your data. This policy covers the web version at elyneva.com and the Elyneva mobile applications for Android and iOS (identifier app.elyneva.mobile), which present the same service.
The data controller is GIGVI LLC (“we”, “Elyneva”).
Address: 230 174th St, APT 2016, Sunny Isles Beach, FL 33160-3311, USA.
Privacy contact: hello@elyneva.com.
We process only what the service needs:
Photos (palm, “state photo”) are processed in your browser and sent to the AI model only to produce a reading. The images themselves are never stored. For signed-in users we keep only a neutral text description of the photo, to compare readings over time, and a technical hash (SHA-256) to detect a re-upload of the same photo. The hash and description cannot reconstruct the image.
The onboarding voice note is sent for speech-to-text; only the resulting text is used, the audio is not stored.
When the mentor replies with voice, the reply text is sent to a speech-synthesis service to read it aloud.
Conversations with the mentor may touch on wellbeing and emotions. Elyneva is not a medical service and does not replace a professional.
If a message shows signs of crisis (self-harm), we show only free, non-commercial mental-health helplines. We never monetise that moment and show no ads in it. Crisis disclosures are not used to train your personality model.
We process data to: provide the analysis and the mentor (performance of our agreement with you); keep the service secure and prevent abuse (legitimate interest); and, on your explicit action, take payment. Some features rely on your consent, which you can withdraw.
We do not sell your data. To run the service we use vetted providers, each processing data on our instructions:
The list of providers may change; the current version is in this policy.
The subscription and the report are paid on the website via Stripe. Stripe handles card data; we do not see or store your card number. We store only your subscription status and a customer ID.
Account data is kept while the account exists. Photos are not stored at all. You can request deletion of your data by writing to hello@elyneva.com — we will delete it within a reasonable period, except what we must keep by law (e.g. payment records).
You may request access to, correction of, or deletion of your data, and withdraw consent. Write to hello@elyneva.com. Depending on your country you may have additional rights (GDPR, CCPA, etc.).
Our providers may process data outside your country, including in the USA and other regions. We choose providers that maintain an appropriate level of protection.
The service is intended for adults and is not directed to children. We do not knowingly collect data from children.
We use only essential browser local storage (e.g. to keep your result and your sign-in). There are no advertising trackers. If we add analytics, we will disclose it in this policy and in the app.
We may update this policy. Material changes will be reflected in the date below and, where appropriate, an in-app notice.
For any privacy question: hello@elyneva.com.